Automotive Service Coordinator
About Strickland’s Toyota Stratford
Strickland’s Toyota Stratford is a family-owned and operated dealership that has proudly served communities across Ontario since 1978. With a strong commitment to honesty, outstanding customer service, and a people-first philosophy, we have earned a reputation as one of the most trusted automotive dealerships in the region. Our Stratford location offers a modern, fast-paced workplace supported by a collaborative team environment and a strong focus on growth and continuous improvement.
Position Overview
The Automotive Service Coordinator is an important member of our Service Department team, helping ensure customers receive a smooth and positive service experience. This in-person position focuses on coordinating service appointments, managing both incoming and outgoing communications, and assisting with the daily organization of service operations while working within the CDK dealership management system. This opportunity is available due to an existing vacancy.
Key Responsibilities
Answer incoming calls and respond to service-related inquiries in a professional and friendly manner.
Schedule, update, and confirm service appointments efficiently using the CDK system.
Maintain accurate customer profiles and service history records within CDK.
Make outbound calls for appointment reminders, missed appointments, declined services, and seasonal maintenance follow-ups.
Work closely with Service Advisors and Technicians to ensure appointment scheduling supports an efficient workflow.
Keep the reception and work area organized and welcoming for customers visiting the service department.
Assist with service department initiatives, promotional campaigns, and efforts to improve customer satisfaction.
Qualifications
High school diploma or equivalent required; post-secondary education is considered an asset.
At least one year of experience in customer service, administration, or within a dealership environment.
Familiarity with CDK dealership software is preferred.
Excellent communication, organization, and time-management abilities.
Ability to remain calm, polite, and professional in a busy environment.
Detail-oriented with a positive, team-focused attitude.
Comfortable using multi-line phone systems, email, and computer-based applications.
What We Offer
Competitive hourly compensation.
Extended health benefits.
A supportive, family-oriented workplace environment.
On-the-job training and opportunities for career growth within the organization.
The opportunity to work with one of Ontario’s most respected automotive groups.
Join Our Team
If you enjoy helping people, work well in a fast-paced office environment, and have experience with CDK systems, we encourage you to apply. Please submit your resume along with a short cover letter in response to this job posting.
