Service Appointment Coordinator
About Strickland’s Toyota Stratford
Strickland’s Toyota Stratford is a family-owned and operated business proudly serving Ontario since 1978. Known for integrity, exceptional customer service, and a people-first approach, we’ve built a reputation as one of the most trusted names in automotive sales and service. Our Stratford location combines a modern, high-energy environment with a supportive team culture and a focus on continuous improvement.
Position Overview
As a Service Appointment Coordinator, you’ll play a key role in delivering a positive customer experience in our busy Service Department. This in-person role involves scheduling service appointments, managing inbound and outbound communications, and supporting the flow of daily operations — all while using CDK dealership software. This job position is open due to existing vacancy.
Key Responsibilities
Handle all incoming calls and inquiries related to service appointments in a friendly, professional manner.
Schedule and confirm service appointments efficiently using CDK software.
Review and update customer profiles and service history within CDK.
Conduct outbound reminder and follow-up calls (missed appointments, declined work, seasonal service).
Coordinate appointment availability with Service Advisors and Technicians to optimize workflow.
Maintain a clean and organized work area, providing a welcoming atmosphere for walk-in customers.
Support service department initiatives, promotions, and customer satisfaction goals.
Qualifications
High school diploma or equivalent required; post-secondary education is an asset.
Minimum 1 year of experience in a customer service, administrative, or dealership role.
Experience with CDK software is preferred .
Strong communication, organization, and time-management skills.
Ability to remain calm and courteous in a fast-paced environment.
Professional, team-oriented attitude and strong attention to detail.
Comfortable using multi-line phone systems, email, and computer-based tools.
What You’ll Get
Competitive hourly wage.
Extended health benefits.
Supportive, family-oriented workplace culture.
On-the-job training and opportunities for internal advancement.
The chance to be part of one of Ontario’s most respected auto groups.
Join Our Team:
If you’re enthusiastic about helping people, thrive in a busy office setting, and have CDK experience, we’d love to meet you. Apply today with your resume and a brief cover letter to this job ad.
